Shipping policy

Shipping & Order Policy – ESD Apparel

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.

At ESD Apparel, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the United States and make sure that you receive the highest levels of responsiveness at any time.

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

  • A flat shipping fee of $6.99 USD applies.

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.

You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check.

We reserve the right to directly cancel any order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to provide the most accurate pricing information on the Site; however, errors may still occur, such as cases when the price of an item is not displayed correctly. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

What happens after I place an order?

  • You’ll receive a confirmation email from us after your order is placed containing your order number and order receipt.

  • Your order will typically ship out within 1–2 business days (not including holidays).

  • Products with customizations will take longer to ship out.

  • Products placed as Pre-orders will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email support@esd365.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped after we receive the final customizations.

How do I check the status of my order?

Once an order has been submitted, you will be provided order status and shipping information and receive an email once your order has shipped.

If you haven't received a shipping email after 7 business days, please email us at support@esd365.com and we will assist you from there.

Contact Info

ESD Apparel
Address: 902 Wenonah, Oak Park, IL 60304, USA
Phone Number: +1 (708) 250-5651
Email: support@esd365.com
Business Hours: Monday - Friday 9:00 A.M. to 6:00 P.M (CST)